Repeated errors? No thanks!

Alongside the smooth processing of all internal and external complaints, the new version of iqs complaints management offers the user the possibility to recognise and analyse the reasons why errors occurs and the main errors that take place. Repeated errors are automatically detected thereby clearly reducing the cost of errors. 

Iqs RKM lets you organise all steps and processes to suit individual company templates as all input screens are freely definable. All templates e.g. according to 8D or 3D methodology, are available to use.

Communication between supplier and customer is made easier and direct through use of the iqs web portal RKM: complaints are instantaneously recorded and tracked. All complaints processes will be saved in a central database. This way during the processing of repeated errors, they can be automatically recognised and successful actions from similar complaints can be transferred over.  Furthermore the direct link up to iqs FMEA creates automatic feedback of information to the FMEA.  With new errors these can be immediately updated.

The integrated iqs Analyse Center enables multiple analysis on the quality level of the business. For example it gives standardised monthly reports with an overview on PPM numbers and quality costs.
The status of all complaints and actions being processed can be easily opened. Main errors, reasons and costs are immediately visible.

Many further features such as the generation of lessons learned, Poke Yoke, Yokoten and data transfer in QDX format makes the iqs RKM a multi faceted, flexible instrument for reducing the costs of errors.