Faster reaction

Complaints have to be carried out quickly and smoothly. With iqs complaints management (RKM), you can quickly generate, process and track complaints - both internally and externally, from suppliers or customers or within the company itself.

Direct integration of suppliers

Complaints go to suppliers via email, who process the complaint directly in an editor which is made available from iqs free of charge. The supplier's comments are automatically input so that the time consuming effort of writing everything down is avoided. You can download the RKM editor free of charge from our downloads area. Don't have a login? Then register here for access to the customer area.

• Automatic generation of customer, supplier and internal complaints
• Web based complaints processing between customers and suppliers
• Individual arrangements for complaints processing
• Complaints reports available in all established templates e.g. 8D and 3D methodology
• Work flow for complaints and concessions
• Internal and external complaints distribution as event mail with all documentation such as photos, drawings and 8D reports
• Action management for tracking of deadlines, persons responsible and costs
• Goods whereabouts and cost tracking e.g. returns, scrapping with scrap quantities and cancellation expenses
• Extensive analyses as graphics, lists and individual analyses
• History overview
• Automatic detection of repeated errors
• Transfer of errors and actions from the FMEA, handover of new errors to the FMEA
• Paperless exchange of supplier complaints with automatic input of comments via the RKM Editor
• Link to iqs Supplier analysis (LIB)
• Generation of lessons learned
• Ishikawa diagram, Poka Yoke, Yokoten
• Data transfer in QDX format